policy center for maglocks
need assistance? connect with an expert. get one-on-one specialized advice. our advisors can help design an access solution and select the best products to achieve both your project specifications and budget requirements. our technical support team is available five days a week to help you through all of your installation needs and beyond. our support hours of operation are monday to friday, 9:00am to 6:00pm eastern standard time. if it is after normal business hours, please use our contact form to contact us and a technical advisor will respond the next business day.
Store & Purchasing Policies
Privacy Policy
Read how we protect your personal information, our secure checkout process, and our commitment to data security.
View Policy →Shipping & Delivery
Details on fast order processing, UPS delivery options, international shipping, and secure transit.
View Policy →Warranty & Returns
Learn about our 90-day product warranty, 30-day product return, and standard RMA process.
View Policy →Terms & Conditions of Sale
General terms and conditions of sale for purchasing equipment through Maglocks.com.
View Policy →Website & Corporate Policies
Website Terms of Use
Guidelines, rules, and legal agreements for using and navigating the Maglocks website.
View Policy →Cookie Policy
Information on how we use cookies to improve your browsing experience and site functionality.
View Policy →Supported Browsers
Recommended and supported web browsers for the best, most secure experience on our site.
View Policy →Business Sustainability
Our commitment to environmentally responsible practices and sustainable business operations.
View Policy →Customer Service & Dealer Programs
Customer Reviews Policy
Guidelines for submitting and publishing verified customer reviews via Trustpilot.
View Policy →LiveChat Quality & Performance
Our standards and performance metrics for providing exceptional real-time customer support.
View Live ReportNet 30 Payment Terms
Apply for corporate Net 30 billing terms for qualified B2B customers and institutions.
View Application →Authorized Dealer Program
Apply to become a Cobra Controls dealer for volume pricing and exclusive B2B benefits.
View Application →We Are Here To Assist You
Whether you are in the office or at a job site, we are here for you.
Product FAQs
Find quick answers to common hardware questions.
Shipping & Delivery
Information on fulfillment and transit times.
Warranty & Returns
Details regarding our guarantees and return process.
About Us
Learn more about our 25+ years in business.
Privacy Policy
How we protect your data and personal information.
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