ai governance policy

Maglocks.com is a division of Gravino Group, LLC. We use artificial intelligence (AI) carefully and in a supporting role to help our people research, analyze, organize, and improve approved internal work. People remain responsible for the information we publish, the service we provide, and the business decisions we make.

Our Commitments

People Remain Accountable

AI supports internal work; people remain responsible for decisions and communications.

Customer Service Stays Human

AI does not communicate with customers on Maglocks.com’s behalf.

Approved Use and Access

AI use is limited to approved tools and approved business purposes.

Review Before Use

AI-supported work is reviewed before it is published, recorded, or relied upon.

How AI-Supported Work Is Handled

1 AI Supports Internal Work Research, analysis, organization, and draft working material may be assisted.

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2 An Authorized Person Reviews Relevant facts, context, privacy considerations, and commitments are checked.

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3 Maglocks Acts Responsibly A person remains accountable for anything communicated, recorded, published, or decided.

How We May Use AI

Approved AI tools may assist our employees with internal support activities such as:

• Researching and comparing information.
• Analyzing information and identifying items for human review.
• Organizing, summarizing, or drafting internal working material.
• Supporting process improvement, quality checks, and administrative work.
• Preparing recommendations or proposed work for an authorized person to evaluate.

AI output is treated as proposed work, not as an approved fact, instruction, commitment, or final decision. A person must review the work before Maglocks relies on it, publishes it, records it, or uses it in a business decision.

Human Service and Responsibility

Customer service, product selection assistance, technical support, quotations, order questions, returns, and other customer communications remain the responsibility of Maglocks personnel. AI does not replace the experience or judgment of our employees.

If internal AI-assisted research or analysis informs information that may ultimately be provided to a customer, an authorized person reviews the relevant facts, product details, prices, claims, privacy considerations, and business commitments before that information is used.

What AI Is Not Authorized to Do

Our internal rules do not permit AI to independently:

• Communicate with customers as a Maglocks representative.
• Make final decisions about pricing, credit, eligibility, employment, legal rights, safety, payments, refunds, or banking matters.
• Accept a contract, make a payment, change banking information, or alter an official business record without the required human authorization.
• Present fabricated evidence, reviews, testimonials, customer experiences, technical specifications, or product-performance claims.
• Override an employee's responsibility to verify information and follow the approved procedure for the task.

Fair and Responsible Use

We do not use AI as the sole or final basis for decisions about employment, credit, eligibility, pricing, legal rights, safety, payments, or other matters that could materially affect a person. When AI supports internal analysis, an authorized person remains responsible for reviewing the information for accuracy, relevance, context, and potential unfair bias.

Information, Privacy, and Security

AI may be used only through approved tools and for approved business purposes. When business information is permitted for an AI-supported task, we require controlled access and limit the information to what is reasonably necessary for that task.

Customer information may be included in an AI-supported task only when the tool, business purpose, and type of information have been approved. The information must be limited to what is reasonably necessary and handled under the applicable privacy, security, access, and retention requirements.

Passwords, recovery codes, complete payment-card numbers, and complete banking credentials are not intentionally submitted to general-purpose AI tools. AI is not authorized to independently approve or execute a payment, refund, or banking change.

Our handling of personal information remains subject to our Privacy Policy. Our use of an AI tool does not remove our responsibility to protect information or follow our existing security, privacy, and record-handling requirements.

Accuracy, Products, and Safety

AI can produce information that is incomplete, outdated, or incorrect. For that reason, Maglocks personnel remain responsible for reviewing information before it is used. We do not treat AI output by itself as proof of product compatibility, availability, pricing, performance, code compliance, or installation suitability.

Access-control and life-safety requirements can vary by product, application, location, and governing authority. Customers and installers remain responsible for confirming applicable building, fire, electrical, accessibility, and life-safety requirements with the appropriate qualified professionals and authorities having jurisdiction.

Oversight and Review

Gravino Group maintains internal rules for approving AI tools and uses, assigning human responsibility, protecting information, testing higher-risk workflows, reporting problems, and stopping work that falls outside an approved scope.

Before approving an AI service for business use, we consider its purpose, access, security, privacy practices, permitted data, data retention, model-training practices, human controls, and our ability to stop using the service or revoke its access. We periodically review actual AI use against our rules and update our practices as our business and the technology develop.

Questions or Concerns

If you have a question or concern about this AI Governance Policy or believe information provided by Maglocks may be inaccurate, please contact us or call 1.866.500.5625.

If you report a concern involving possible AI-assisted information, a member of our team will review the matter, verify the relevant facts, correct inaccurate information when appropriate, and determine whether an internal use or process should be changed or stopped.

Policy Updates

We may revise this policy as artificial-intelligence technology, business practices, and legal or regulatory expectations change. The current version will be posted on this page.