general terms and conditions of sale

Thank you for choosing Maglocks! By completing a purchase with us, you are agreeing to the following General Terms and Conditions of Sale. We have done our best to keep this straightforward and easy to understand. These terms, along with applicable laws, govern your purchase. If you do not agree with any of these terms, please refrain from purchasing equipment through our website.

General

These terms and conditions govern the sale of all goods and services (including hardware, software, parts, and repair services) provided by Maglocks to you. By receiving or accepting delivery of your ordered products, you agree to these terms. Any modifications or additions to these terms must be agreed upon in writing by an authorized Maglocks representative.

We kindly reject any additional terms or conditions that may be proposed on your purchase order or requisition that conflict with the terms set forth here.

Payment Terms

If you are paying by credit card, your order is subject to validation and authorization before shipment. For approved accounts, we offer Net 30 terms (payment due 30 days from the invoice date), subject to credit approval and ongoing good standing. We reserve the right to suspend performance or deliveries if payments are past due. Past-due invoices may be subject to an interest charge of 1.5% per month (or the maximum allowed by law).

Delivery & Shipping

Delivery terms are generally handled via our warehouse or as outlined in your order acknowledgment. For complete details on how we handle transit, please review our official Shipping and Delivery Policy.

Warranty Coverage

We stand behind the products we sell. Standard new products carry a one (1) year warranty from the date of invoice, protecting against defects in material and workmanship. Repaired or replaced products are warranted for six (6) months, or the remainder of the original warranty, whichever is longer.

For non-warranty repairs, factory re-manufactured, or field-exchanged hardware, we offer a one (1) year warranty on materials and workmanship, with a 30-day warranty on the specific repaired components.

Please note: We do not warrant the compatibility of our products with other manufacturers' goods unless explicitly stated in our published specifications. For comprehensive details, please visit our Warranty Policy page.

Returns & Order Cancellations

We want you to be satisfied with your purchase. Returns of unused and resalable products are subject to our return policies and may incur a standard restocking fee. If you need to cancel an order before it ships, please contact us immediately. Custom-manufactured products may be subject to cancellation charges up to the actual selling price of the product.

For step-by-step instructions and RMA requirements, please read our complete 60-Day Return Guarantee Policy.

Prices & Taxes

Prices shown in our catalogs or online are subject to change without notice and are confirmed upon specific quotation. Please note that our listed prices do not include sales, use, excise, customs, tariffs, or value-added taxes. You are responsible for paying or reimbursing Maglocks for any applicable taxes.

Changes and Substitutions

If you need to request a change to your order (such as delivery scope or product identity), please submit it in writing. Changes are subject to our approval and may result in price or scheduling adjustments. Maglocks reserves the right to substitute a product with the latest superseding revision or an equivalent product that has comparable form, fit, and function.

Limitation of Liability

To the fullest extent permitted by law, Maglocks will not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or business interruption). Our maximum liability regarding any claims will not exceed the cost of the product(s) giving rise to the claim. Any action against Maglocks must be brought within eighteen (18) months after the cause of action accrues.

Force Majeure

Sometimes things happen outside of anyone's control. We will not be held liable for delays or failures to perform caused by circumstances beyond our reasonable control. This includes acts of God, civil or military authority, fires, strikes, floods, epidemics, transit delays, or acts of terrorism. In these events, our performance dates will be reasonably extended.

Disputes & Governing Law

If a dispute arises, we promise to attempt to resolve it with you in good faith through standard negotiations. If we cannot reach a resolution, both parties agree to attempt non-binding third-party mediation. This agreement is governed by the laws of the jurisdiction in which Maglocks’ principal place of business resides.