shipping and delivery policy
last updated: December 15, 2025
Shipping Charges and State Sales Tax
We never mark up shipping. The shipping costs you see at checkout are calculated directly from our carriers based on the weight, dimensions, and destination of your order so you always get the best, most accurate rate. These charges are displayed at checkout and will automatically adjust as changes are applied to your shopping cart.
The sales tax applied to your order is a combination of state and local taxes, determined by the items in your order, shipping charges or discounts, and the shipping destination.
Order Processing and Delivery Time
We do everything we can to get your hardware to you as fast as possible. Most orders are processed immediately upon receipt.
Need it fast? If you place an order for an in-stock item before 1:00 PM EST, it will ship that exact same business day. Orders placed after 1:00 PM EST (or on weekends) will ship the next business day.
- Expedited Options: While our online availability is highly accurate, inventory fluctuates. If your project is highly time-sensitive, please give us a call to confirm stock and discuss expedited delivery options like Next Day Air or Saturday Delivery.
- How we ship: Our preferred shipping partner is UPS, though other carriers are available as needed. Standard ground transit times depend on your location and which of our warehouses your order ships from.
- Business Days: Delivery times are based on standard "business days" (Monday through Friday, excluding federal holidays). For example, if you place an order on Saturday or Sunday, the equipment will ship the following business day.
Occasionally, there are unexpected shipping delays due to inclement weather. Please check the UPS Service Alerts for service alerts that may adversely affect your shipment.
Notifications
Our inventory fluctuates throughout the day, so an item indicated as 'in-stock' when you place your order could temporarily be out of stock. If this happens, we will make every effort to contact you by email immediately to notify you of the delay. This email will also provide instructions on how to cancel the order if you prefer not to wait. Most out-of-stock items are replenished within two weeks.
You will receive an email notification when your order has shipped, which will include your UPS tracking number(s). Please allow up to 24 hours for your tracking information to become active on UPS.com.
Residential Delivery
To protect your investment and ensure your security hardware doesn't sit exposed on a porch or fall into the wrong hands, all residential deliveries require a UPS Signature upon arrival. UPS will obtain the recipient's signature (or electronic acknowledgement of receipt) and provide Maglocks with a printed copy to confirm your equipment has been received by the appropriate party.
Free Shipping Offers
Special free shipping offers apply strictly to "Standard Shipping," which utilizes UPS Ground (2-6 days for cross-country delivery). Free shipping promotions are available on domestic shipments only. These special offers do not run continually and will require a valid promotional code at checkout.
PayPal Orders
Orders placed using PayPal as your payment option must be fully confirmed prior to shipping. To expedite this process and ensure your order ships as quickly as possible, please provide a valid phone number at checkout.
International Shipping
We ship worldwide. Our shipping department works with various carriers to ensure you get the best possible rates for your international shipping needs.
- All customs duties, tariffs, and taxes are the sole responsibility of the customer.
- If you would like to make a purchase and have it shipped internationally, please send an email to Maglocks Customer Service.
- Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address where we should send the invoice.
- A customer service representative will contact you directly to finalize the arrangements.
