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1. Shipping "philosophy"

- We want to get things to you as quickly as humanly possible;

- We are not in business to "profit" from shipping, you are charged a fair estimate¹ of what we are charged.

Our primary shipping service is UPS, however, we also utilize USPS, FedEX and DHL where applicable. UPS is a "ground" service that take 5-7 business days from coast-to-coast (many of our products ship from our primary warehouse in Amsterdam, NY). However, for select products we also distribute from geographically placed regional warehouses to reduce shipping time.


2. Delivery Time

Delivery Time is dependent on three primary factors:

Availability - Most of the items we carry are available to ship the very same or next day, others in 2-3days, while some may take as many as several weeks (especially custom products). The "Availability" value is an estimate. We do our best to ship items out as quickly as possible and most instock items ship the very same day if the order is received before 2pm EST. For time sensitive orders please give us a call to confirm availability and delivery options.

Method of delivery - Our shipping method is UPS. Standard Ground freight will be dependent on your location and the shipping warehouse your order is shipping out of.  Next Day Air, 2nd Day Air and Saturday delivery options are also available for rush orders.  **Please contact us to obtain an accurate ship date when placing time sensitive orders**

Business Day - Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Saturday or Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.  Business days are counted as Monday-Friday (Federal Holidays excluded)


3. Free Shipping Offers

These special offers apply to "Standard Shipping" which will be UPS Ground (5-7 days for cross-country delivery). Free shipping promotions are available on domestic shipments only. Special offers for free shipping do not run continually and will require a promotional code.

4. Calculating Cost

We do not profit from shipping. Your shipping cost will be a fair estimate¹ of the cost we are charged by whichever shipping company is used to deliver your package. Shipping costs are calculated on the website automatically during Checkout based on the weight of the items you are purchasing.


5. PayPal Orders

Orders placed using PayPal as your payment option must be confirmed prior to shipping.  To expeidite this process and have your order shipped as quickly as possible please provide a valid phone number at checkout. 


6. International Shipping

If you'd like to make a purchase and have it shipped internationally, please send us an email at Be sure to include a list of the products you'd like to purchase, your shipping address, phone number, and the email address to which we should send an invoice. A member of our Customer Service team will contact you to make all the arrangements.



¹Fair estimate - shipping costs are calculated on the website automatically during checkout based on the weight of the items purchased.

The policy was last updated October 7, 2015