SALES AND RETURN POLICY
All prices are subject to change without notice, and are not guaranteed. Payment terms are COD, CASH, CREDIT CARD, or COMPANY CHECK. If your business is tax exempt, we need to have on file a state resale certificate (tax number) or otherwise will be subject to New York State Sales Tax.
All shipments are F.O.B. Amsterdam, NY or an affiliate warehouse located nationwide. Maglocks.com will ship from the closest shipping point in order to speed orders and minimize freight charges.
Orders placed for single replacement items typically will ship 24-48 hours from time of shipment. Larger orders and systems typically take approximately one week to two weeks to configure and ship. Hotel lock systems lead times range from four weeks to six weeks.
Any defects or errors for which we are responsible, will be promptly rectified. Approval for return of merchandise must be requested of us.
DOA Policy Maglocks.com will send a replacement of defective items within first 30 days of order shipment date. Customer will be responsible to pay for replacement but will receive credit in the same manner it was paid if Maglocks.com receives defective unit back within 30 days.
A minimum 25% restocking charge for stock items will be issued on all returns accepted for reasons other than defects or our error.
No returns will be allowed beyond 30 days of shipment.
Special ordered items are subject to a Maglocks.com discretion for return policy.
Defects and warranty issues. Maglocks.com does not warrant products. All product warranties are issued from manufacturers to the customer. Maglocks.com will process appropriate RMA paperwork in a timely manner to appropriate manufacturer of product in conjunction with the manufacturers policy. Maglocks.com will not charge for this repair service however will charge all freight charges to the customer.
Any questions concerning this policy can be forwarded to:
Maglocks Corporation
109 Frances Street
Amsterdam, NY 12010
Customer service 1-866-500-5625
Phone 518-843-3322
Fax 518-843-3399
